If you own a car, you know how important it is to keep up with routine maintenance and repairs. But can a dealer refuse to honor the warranty that came with your new car if someone else does the routine maintenance or repairs?
The Federal Trade Commission (FTC), the nation's consumer protection agency, says no. In fact, it's illegal for a dealer to deny your warranty coverage simply because you had routine maintenance or repairs performed by someone else.
Routine maintenance often includes oil changes, tire rotations, belt replacement, fluid checks and flushes, new brake pads, and inspections. Maintenance schedules vary by vehicle make, model and year; the best source of information about routine scheduled maintenance is your owner's manual.
A warranty is a promise, often made by a manufacturer, to stand behind its product or to fix certain defects or malfunctions over a period of time. The warranty pays for any covered repairs or part replacements during the warranty period.
No. An independent mechanic, a retail chain shop, or even you yourself can do routine maintenance and repairs on your vehicle. In fact, the Magnuson-Moss Warranty Act, which is enforced by the FTC, makes it illegal for manufacturers or dealers to claim that your warranty is void or to deny coverage under your warranty simply because someone other than the dealer did the work.
The manufacturer or dealer can, however, require consumers to use select repair facilities if the repair services are provided to consumers free of charge under the warranty.That said, there may be certain situations where a repair may not be covered. For example, if you or your mechanic replaced a belt improperly and your engine is damaged as a result, your manufacturer or dealer may deny responsibility for fixing the engine under the warranty.
However, according to the FTC, the manufacturer or dealer must be able to demonstrate that it was the improper belt replacement — rather than some other defect — that caused the damage to your engine. The warranty would still be in effect for other parts of your car.
No. An 'aftermarket' part is a part made by a company other than the vehicle manufacturer or the original equipment manufacturer. A 'recycled' part is a part that was made for and installed in a new vehicle by the manufacturer or the original equipment manufacturer, and later removed from the vehicle and made available for resale or reuse.
Simply using an aftermarket or recycled part does not void your warranty. The Magnuson-Moss Warranty Act makes it illegal for companies to void your warranty or deny coverage under the warranty simply because you used an aftermarket or recycled part.
The manufacturer or dealer can, however, require consumers to use select parts if those parts are provided to consumers free of charge under the warranty. Still, if it turns out that the aftermarket or recycled part was itself defective or wasn't installed correctly, and it causes damage to another part that is covered under the warranty, the manufacturer or dealer has the right to deny coverage for that part and charge you for any repairs. The FTC says the manufacturer or dealer must show that the aftermarket or recycled part caused the need for repairs before denying warranty coverage.
Here's how to get the most out of your vehicle's warranty:
Consumer purchasers of filters are sometimes told that an aftermarket brand of replacement filter cannot be used in the consumer's vehicle during the warranty period. The claim is made that use of an aftermarket brand will "void the warranty," with the statement or implication that only the original equipment brand of filters may be used. This tends to cast doubt on the quality of the aftermarket filter.
That claim is simply not true. If the consumer asks for the statement in writing, they will not receive it. Nevertheless, the consumer may feel uneasy about using replacement filters that are not original equipment. With the large number of consumers who prefer to use an aftermarket filter this misleading statement should be addressed.
Under the federal Magnuson-Moss Warranty Act, the Clean Air Act and general principles of the U.S. Federal Trade Commission Act, a manufacturer may not require the use of any brand of filter (or any other article) unless the manufacturer provides the item free of charge under the terms of the warranty.
If the consumer is told that only the original equipment filter will not void the warranty, they should request that the OE filter be supplied free of charge. If they are charged for the filter, the manufacturer may be violating the Magnuson-Moss Warranty Act or other applicable law.
By providing this information to our customers and consumers, we intend to combat the erroneous claim that the use of a brand of replacement filter other than original equipment will "void the warranty."
It should be noted that the Magnuson-Moss Warranty Act is a U.S. federal law that applies to consumer products. The U.S. Federal Trade Commission has authority to enforce the Magnuson-Moss Warranty Act, including obtaining injunctions and orders containing affirmative relief. In addition, a consumer can bring suit under the Magnuson-Moss Warranty Act.
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